Refund Policy
Discover Solea Skincare's commitment to your satisfaction with products tailored to your needs. Our Refund Policy ensures clarity and fairness, addressing your customer refund rights comprehensively. Shop confidently, knowing your rights are respected and your experience is our priority.
Refund & Return Policy
We take great pride in the quality and integrity of our products. Each item is carefully formulated, packaged, and inspected before shipping.
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Because skincare products are considered personal use items, we are unable to accept returns or offer refund once a product has been opened or used. This policy is in place to maintain the highest standars of safety and hygiene for all of our clients.
Returns & Exchanges
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Unopened and unused products may be returned or exchanged within 14 days of delivery.
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To be eligible, items must be in their original packaging, in new condition and accompanied by proof of purchase.
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Customer is responsible for return shipping costs unless the item arrived damaged or in error.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please notify us within 48 hours of delivery by emailing [your customer service email] with photos of the issue and your order number. We will gladly replace the item or issue a store credit.
Non-Refundable Items
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Opened or used skincare products
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Sale or promotional items
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Gift cards
How to Request a Return
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Email us at info@soleaskincare.com with your order number and reason for return.
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If approved, we’ll provide return instructions and shipping information.
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Once your return is received and inspected, we’ll notify you of your refund or store credit status.
Refunds
Approved refunds will be issued to the original form of payment within 5–7 business days after your return is processed.
Solea Skincare is committed to your satisfaction and skin health. If you have any concerns about a product or how to use it, please reach out — we’re happy to guide you toward the best routine for your skin.